Dual Login respects intellectual property rights and expects users to do the same. This policy explains how to report claimed copyright infringement and how our process works.
In plain English
A policy has to be precise, which makes it hard to read. Here is the same document answered as the questions people usually arrive with. It is a summary: where the two could be read differently, the numbered sections below govern.
What does this cover?
Copyright complaints about material on our own site and services. It is the standard notice-and-counter-notice procedure, written out so that both sides know what happens next and roughly when.
Something of mine is being used without permission. What do I send?
Section 1 lists what a notice needs: identify the work, identify precisely where the copy sits, give us a way to reach you, and include the statements the law requires. The commonest reason a notice stalls is a URL that points at a whole section rather than the specific item — we cannot act on what we cannot find.
What do you do with it?
Section 2: we review, we act where the notice is valid, and we tell the person affected. We do not simply forward complaints, and we do not remove content on the strength of an assertion that identifies nothing.
My material was removed and the claim is wrong. What now?
File a counter-notice under section 3. It has its own requirements and its own consequences, including that it puts your details in front of the complainant — the process is deliberately symmetrical, which is what stops it being used as a quiet way to remove a competitor.
What about repeat offenders?
Section 4: accounts that keep attracting valid notices lose access. The threshold is judgement rather than arithmetic, and one dismissed claim is not a strike against you.
Does this cover content inside my browser profiles?
No. This procedure applies to material on our site and services -- the community, published pages, anything we host. What you browse or store inside a profile on your own machine is not ours to remove and we have no view into it. A complaint about material on a third-party site belongs with that site's provider.
How long does the process take?
A valid, specific notice gets looked at promptly. What actually determines the timeline is the quality of the notice: one that identifies the work and the exact location moves in days, while one pointing at a section rather than an item stalls until it is clarified. Counter-notices carry their own statutory waiting period, which we do not control.
Can I send a notice about my trademark rather than copyright?
Send it, but say clearly that it is a trademark claim -- it is a different legal basis with different requirements, and dressing it as a copyright notice slows it down rather than speeding it up. legal@duallogin.com is the address.
What stops someone using this to remove a competitor?
The symmetry, mostly. A notice requires statements made under penalty of perjury, and a counter-notice puts the filer's details in front of the complainant. Section 4's repeat-infringer rule cuts both ways in practice: a stream of notices that keep failing is itself a pattern, and it is noticed.
Do you remove content on request without a formal notice?
For clear-cut cases on our own community, yes -- a moderator does not need a statutory notice to act on something obviously wrong. The formal procedure exists for the contested cases, where somebody’s content is being removed on somebody else’s assertion and both parties deserve a process rather than a decision.
What if the material is on a site I found using your browser?
That is between you and that site’s host, and we have no ability to act on it. Dual Login is a browser: it does not host what it displays, and the profiles on your machine are not visible to us. The complaint belongs with whoever serves the page.
Can I ask you to preserve something rather than remove it?
Ask, and say why. Preservation requests usually arrive alongside a dispute and are best handled explicitly rather than as an aside in a takedown notice -- tell us what you need kept and for how long, at legal@duallogin.com.
Where should I send it?
legal@duallogin.com, with the notice itself rather than a request to discuss one. A first message that already contains the required elements starts the clock; one that opens a conversation about sending them does not.
Do you charge for handling notices?
No. It is a legal process, not a service, and putting a fee in front of it would defeat the point of having one.
1. Reporting infringement
If you believe content made available through our Services infringes your copyright, send a written notice to legal@duallogin.com that includes:
- •Your physical or electronic signature.
- •Identification of the copyrighted work you claim is infringed.
- •Identification of the material you claim is infringing and where it is located.
- •Your contact details (name, address, email, phone).
- •A statement that you have a good-faith belief the use is not authorised by the owner, its agent, or the law.
- •A statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner.
2. Our response
On receiving a valid notice, we will remove or disable access to the material where appropriate and, where we can, notify the user who provided it.
3. Counter-notice
If you believe your material was removed by mistake or misidentification, you may send a counter-notice to legal@duallogin.com with your signature, identification of the removed material and its former location, a statement under penalty of perjury that you have a good-faith belief it was removed by mistake, and your contact details and consent to jurisdiction.
4. Repeat infringers
We may suspend or terminate accounts of users who repeatedly infringe intellectual property rights.